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Customer service remains poor as study shakes out the top 45 UK travel websites
Travel websites are generally failing when it comes to customer service and helping users with problems online – but luckily other parts of the user experience are looking up. The latest consumer...
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Lessons for mobile app developers on why Google Maps for iPhone looks so good
Google Maps for iPhone is back, and it’s a model of good design for mobile apps, according to developers, user experience (UX) experts, and visual designers. As you’ll recall, Apple controversially...
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Google’s products look sharper. These guidelines explain why
Travel companies could learn a trick or two from how the world’s most pervasive digital brand uses a consistent, minimalist style when creating its product icons and logos and its user interface icons...
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WorldMate brings a UX twist to its mobile flight check-in feature [VIDEO]
Checking in for your flight via a mobile device is an old trick. But every airline’s mobile site has its own web form, and typing in information on a small keyboard is a pain. WorldMate, now owned by...
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Cleartrip gives behind-the-scene view of its UI redesign project Tuxedo
It’s always commendable when a team builds something great. And when a team can eloquently explain how it built its great project, things get even better. Below, Cleartrip explains how it acheived a...
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Digital travel trends and some common sense take aways
Digital design agency Huge, the team behind Four Seasons multi-million dollar web investment, has drawn together some of the current trends in online travel in its What Matters Now report. It’s not...
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GetGoing adds hotel booking, via Expedia, plus UX tweaks
Coming out of beta four months ago, San Francisco start-up GetGoing has elicited buzz because of its unique opaque booking product for vacation packages: “pick two, get one.” Today the San Francisco...
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